How to attract a higher customer profile in your hotel

By improving how you treat customers. If you want your customers to be better, then do this: help them to be better. There might be a lot of effort being expended out there, of people trying to attract the best possible clientele they can, but here’s the thing…. They might already have clientele that trust […]

How to offer coffee to your customers after COVID-19

For anyone within the hospitality industry, it would be fair to say that the COVID-19 crisis has caused massive changes to how you work. With many of us left unable to work for various reasons, it’ time to start thinking about how you can make work-life easier and better upon your eventual return. For example, […]

Service quality: What separates the fake from the real

Laptop - Why Is Service Quality So Important in Today’s Business Environment_ Drip Bag Coffee - Remote Coffee (1)

There is so much stuff coming towards us today. How many businesses are competing for your attention and paying large sums of money to do it! There are so many businesses providing almost indistinguishable services, how do we choose which one to give our service? The answer is simple: Provide the best quality service you […]

Tips to improve fast your hotel customer service

Treat your guests how you want to be treated. You may have already realised that Customer Service is of great importance to the hotel industry. People give their business where they believe they receive the most value in return for their money; and don’t let it escape you that the hotel business is service-based. This […]

Why you should provide a luxury guest satisfaction service in your hotel

Your guests are giving you money hoping for more value to come to them in return. If we give them less value than they believe their money is worth, will they want to come back for more? (Or in reality, come back for less!) On the other side, if we provide them with what they *value […]